Privacy Policy
Last Updated: 25th Feb 2026
Lease2Ease We operates the website https://lease2ease.com/ and related applications (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our property management platform.
1. Information We Collect
A. Contact & Personal Information
- Name, email address, phone number
- Physical address (including landlord and tenant addresses)
- Government ID (only if required for verification)
B. Account & Identification Data
- User ID and account identifiers
- Login credentials (securely stored)
- Profile information
C. Property & Tenant Data (User Content)
- Property details and addresses
- Tenant and landlord information
- Lease agreements and rental terms
- Rent records and payment history
- Maintenance requests and service logs
- Communication records within the platform
D. Financial Information
- Rent amounts, payment status, and transaction records
- Note: Payment details (card/bank information) are processed securely by third-party providers (e.g., Stripe). Lease2Ease does not store full payment credentials.
E. Usage & Diagnostic Data
- App usage data (features used, interactions)
- Device and technical data (IP address, browser type, device type)
- Crash logs and performance data
2. How We Use Your Information
- Manage properties, tenants, and leases
- Track rent and financial records
- Handle maintenance requests
- Send notifications, reminders, and alerts
- Provide customer support
- Improve app performance and user experience
- Comply with legal obligations
3. SMS Communications & Consent
We may use your mobile phone number to send transactional SMS messages, including:
- One-Time Passwords (OTP) for login and verification
- Password reset and security alerts
- Important account and service notifications
These messages are strictly service-related and not used for marketing. Message frequency depends on your activity. Standard carrier charges may apply.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Landlords and tenants within the platform (as required for functionality)
- Payment processors (for secure transactions)
- Service providers (hosting, analytics, maintenance vendors)
- Legal authorities when required by law
5. Cookies & Tracking
We use cookies and similar technologies to maintain sessions, improve performance, and analyze usage.
We do not use your data for third-party advertising or cross-app tracking.
6. Data Security
We implement industry-standard safeguards including SSL encryption, secure servers, and access controls. However, no system is completely secure.
7. Payment Security
Payments are processed through secure third-party gateways such as Stripe. Lease2Ease does not store full card or bank details.
8. Your Rights
You may:
- Access, update, or delete your personal data
- Request a copy of your data
- Withdraw consent where applicable
To exercise your rights, contact us at support@lease2ease.com.
9. Data Retention
We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
10. Third-Party Services
We may use third-party services (such as payment gateways and analytics providers). These services operate under their own privacy policies.
11. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
13. Contact Us
Email: support@lease2ease.com